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Archive for August 2009

Seven things you may not know about me.

Monday, August 31st, 2009
  1. I actually like face-to-face networking.  It gives me a chance to know my fellow business colleagues and how they got to where they are today.
  2. I had freelanced for 14 years before starting my business.
  3. I wanted to be a chef but have a seafood allergy so I was forced to take a different career path.
  4. I believe you should pay it forward  and I volunteer my services to community non-profit organizations.
  5. I love outdoor adventures, it allows me to clear my thinking and helps me to think outside the box.
  6. I continue to further my education knowing that it is the key to expanding my horizons.
  7. I would rather be average at a number of things rather than an expert in only one thing.

All the best,

Lee Drozak ~ My Office Assistant

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Your Most Important Business Resource

Friday, August 28th, 2009

valuableDid you know that your most valuable business asset has a value which is priceless?  Did you immediately think your professional reputation as the answer?  Personal testimonies and recommendations are your most effective marketing source.

So where do you start?  You must first clearly define your vision and how it fits in with your values.  Once your vision is defined you need to create your desired profile and how that will fit with your target market and client base.

You should be thinking about the following: striving for excellence, innovation and what is the benefit of your business to your client base.  All these factors make up your professional profile but the most important factor is how you relate to your target market.  This is the area that takes some practice since you don’t want to seem over anxious or pushy, and you certainly want to be confident and clear in your vision.

Relying on recommendations and referrals is the ultimate pat on the back for your business. So protect your most important asset, your professional reputation.

All the best,

Lee Drozak ~ My Office Assistant

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DON’T’ SKIP THE EXERCISE!

Tuesday, August 25th, 2009

Back by popular demand is Patty Dietz, my go to gal for exercise tips and questions. I asked Patty to comment on what the physical effects were on you if you are all work and no play. I have to say I am more motivated to get my butt off the chair and move around thanks to Patty’s advice.  Hope it motivates you as well.

DON’T’ SKIP THE EXERCISE!
By Patty Dietz, MS Exercise Physiologist

These days, most everybody is spending more time working and having to eliminate other activities from their schedules. However, choosing to not exercise to make more time for work can be counterproductive. An effective and regular exercise program can actually enhance your work and the lack thereof can do the opposite. Let me go through some of the reasons:

  • Lower levels of stress
  • Decreases episodes of sickness
  • Lower severity of sickness
  • More energy, less fatigue
  • Better sleep habits
  • Clearer cognition
  • Lower risk of chronic condition
  • Improved stamina
  • Decreased risk of injury
  • Improved self esteem/self-image

The effects of exercise as listed above (and this is not necessarily a complete list) all lead to greater productivity, with less time engaged in work activities! And consider the reverse of each item on the list, they all add up to a negative for your work accomplishments.

The American College of Sports Medicine recommends accumulating at least 30 minutes of activity on most days to experience healthful benefits. This time does not have to be all at once, three blocks of 10 minutes sessions each day will do the trick. Just be sure the activity is continuous for the time period and involves rhythmic, large muscle movements.

Patty Dietz owns Health Fitness Specialists, an Exercise Physiology Practice offering exercise solutions and workout make-overs. For more information, go to her website: www.healthfitnessspecialists.com or email her at: pdietz@healthfitnessspecialists.com.

What is your ideal client?

Saturday, August 22nd, 2009


I recently attended a seminar entitled “Million Dollar Marketing Makeover” given by Pittsburgh Professional Women.  One of the discussions and exercises was finding your ideal client or who exactly is your target market.  At first I thought, oh I have mine defined and it is pretty broad.  Then I went through the questions.

  • Male or female (you can only choose one)
  • Age demographic
  • Occupation
  • Reads what kind of books and magazines
  • Banks where

These types of questions really made you think and define your ideal client.

Before I walked into this seminar I thought I knew my ideal client.  However after completing the exercise and sharing information with the group I realized that I did not have a defined target market and therefore had a weak marketing plan.  I was also advised to give my ideal client a name.  So I would like to introduce you to Sonny Startup.

intent man

Sonny is a male who is at least 6 months into his own start-up company and lives locally.  He reads business books and recreational magazines.  Sonny has a wife and two small children and developed his business for the security of his family.  Sonny drives a mid-size sedan and banks at the local credit union.  Sonny does not have a rather large bank account and for fun does family friendly activities.  Sonny loves to vacation at the beach and in his spare time will take his children to the park, zoo or other local activity.  Sonny is kept up at night wondering how he will grow his business.

Sonny is my ideal client because I get where he is coming from.  He has a passion for his business but did not realize all the back end tasks that would need to be taken care of.  Sonny could use the services of My Office Assistant to become organized and gain peace of mind while I take the uncompleted tasks off his plate.  This will allow Sonny to gain time to concentrate on his target market and more importantly, take his children to the opening ball game.

So who is your ideal client?

All the best,

Lee Drozak ~ My Office Assistant

Organization is Key for this VA!

Friday, August 21st, 2009

This was my second interview with Darlene this month and we talked about everything from this dang blog and restructuring my services to my obsession with organization.  I am thrilled that I got to have another conversation with Darlene about myself and my business and hope you enjoy it as well.

Here is what Darlene had to say:

This month’s VA Spotlight is Lee Drozak of My Office Assistant. This is Lee’s second time on A Virtual Perception. Previously she shared her insight on a variety of topics during the 2nd Edition of the VA Round Table. This time the focus was on Lee and her business. She shares how she has overcome her love/hate relationship with blogging, talks about her business and how she splits her time between business and family. We also discuss the ever important topic of Business Ethics. Lee is an inspiring business owner, full of resources and wisdom that each and every one of us can learn from. Oh, and Lee is super organized too!

A Virtual Perception, is an audio podcasts that provides business resources (and more) to Virtual Assistants and other business professionals.   There are so many tips that would benefit any small business owner I suggest that you check them out.  And for those thinking about working with a VA, you can get some insight into the industry and what to look for in your new VA

Listen to my interview here: http://mypodcastharmony.com/avpnew/episode-34-organization-is-key-for-this-va/

Life lessons to learn by…

Thursday, August 20th, 2009

calmEvery so often I stop to really reflect on what I have learned and so here is what I feel is important enough to share.

  1. Scheduling time to write blog posts will make it happen.  And if you are feeling creative, write an extra few to keep for backup.
  2. Cleaning off your desk at the end of the day makes starting the next work period more stress free and productive.
  3. Small bursts of exercise during the day give you the de-stressor that you need to keep productive.
  4. Attitude and positive thinking are key to personal success.  If you believe you can do it, most of the time, you really can.
  5. And my favorite (which I read on a church marquee): He who angers you controls you.

All the best,

Lee Drozak ~ My Office Assistant

Do you share with your colleagues?

Tuesday, August 18th, 2009

I had a wonderful opportunity to do a VA Roundtable Discussion with colleagues Angie Green and Lily Chamber which was hosted by Darlene Gonzalez.  I was anxious as to how it would go with three different VA’s discussion current topic of interest.  Angie runs a successful business with small children at home, Lily a virtual bookkeeper with a full time job, myself a do it all VA and Darlene a rock star podcast goddess.  Well I have to say what a great and pleasant conversation we had on many topics and ideas.  We talked for over an hour, not once but twice, and both times I not only got to know my colleagues better but was able to get some great tips from them.

I would recommend this to all small business owners because sometimes we just need to have a discussion with our colleagues to know their challenges and their approaches. Brainstorming or just talking out what issues you face and how you overcome them with others is the best learning experience that you can have.

So thanks to these wonderful ladies for letting me share over two great hours of discussion with you.  And for those who are curious about our discussion, listen to it here “It’s a Marathon, Not a Sprint”

All the best,

Lee Drozak ~ My Office Assistant

Pay It Forward

Saturday, August 15th, 2009

Not For ProfitThere is much discussion nowadays about paying it forward or giving back as some call it.  I am a huge believer in paying it forward and for most it makes great business sense.  I not only offer my services to many non-profit groups in need of help but also contribute to auctions and giveaways as part of my marketing strategy.

For those who provide a product, giving to causes and events is great mass advertising however you need to make sure the product fits with the event.  After all don’t we all love getting something for free or nearly free.  And for those of us who provide a service it makes sense to give of your services so that people can experience what you provide and the quality of it.

When giving of a product or service, don’t hesitate to tell the beneficiary that you would appreciate that in exchange for you contribution, you would love some honest feedback.  Most will give you a testimonial for you to use for marketing purposes.  However, be prepared that there may be times when the opinion is not so stellar or what you expected.  This is okay, file it and move one.

So when you want some good ole honest referrals and testimonials, try the pay it forward method and it will pay in spades with feedback from a market you necessary would not have targeted originally.

All the best,

Lee Drozak ~ My Office Assistant

Partnering With Your Clients

Thursday, August 13th, 2009

When I first consult with new clients I let them know that my philosophy is to work with you, not for you.  I explain that if I have a clear idea of your vision or mission I can help you achieve your goals.  These are some of the topics and questions that I review on my initial consult:

What can you tell me about your company that is not available on your website or in your promotional materials? This usually opens up discussion on how they started, got to where they were at, some of their challenges and their general business philosophies.

What are your greatest business challenges that are holding you back from devoting time to your clients? Often times potential clients do not realize that some business tasks are being forgotten or being pushed further down the to-do list.

If you could choose one area of immediate need, what would it be? This will make the business owner prioritize and you would be surprised at how many actually think one need is vital when in fact it is not.

Where do you see your company in five years and what, if anything, will stop you from reaching your goals? If I know your vision then I can help you to achieve it.  I have a diverse range of skills and you may be calling me for bookkeeping but my organization and planning experience will help you launch a new campaign.

What is important to you? I like to know if it is spending more time with their family, growing their business or even having time to breath.

I feel that in order to be your virtual business office, I need to know of all your needs and wants.  I also want to know about you and your vision so that I can help you achieve your goals.  And in return I will achieve mine, which are growing My Office Assistant and using my skills to make you more successful.

All the best,

Lee Drozak ~ My Office Assistant

Refocus Your Marketing Plan to Include Social Media

Tuesday, August 11th, 2009

I was recently asked how my business was doing in this economy.  At first I answered it was doing well because my services are geared toward helping business owners get more office and administrative tasks completed while saving costs by not having to pay employee costs.  But the more I thought about this I came to the conclusion that my business is growing because I reevaluate my marketing plan based on current economic conditions and new technology trends.

Social Media for your small business

With the quick emergence of social media I have learned to embrace which medias work for me to show what I do and how well I do it.   Here is how I work with the medias that I am comfortable with.

Twitter: I use Twitter to connect with colleagues and know what is hot in my industry, find resources that I need to keep me at the top of my game and keep in touch with some great virtual assistants.  I also choose those I follow based on what they can offer me and what I can give back to them.  I re-tweet to help those find answers that they are looking for, inspiration for those who find they are in need and to pass along other helpful information.

Facebook Business Fan Page:  While I love my Facebook personal account to reconnect with past friends and acquaintances, I use my business fan page to pass information that I find helpful to small business owners and all my friends and fans in general.  As a general rule I pass blogs I have read that contain useful information, free software of the day and discussions on topics I see quite often.  And for my friends, the daily fact of the day so that “I now know”.

Linked In: My profile is all about me professionally including my history, books I find worth reading, groups that are interesting to my business and information I feel is helpful to other professionals.  This means that I will answer questions that I am qualified to answer, participate in discussions that I feel my input will help others and connect with individuals who are professionally interesting to me.

Forums: Forums are actually my favorite of all the social medias.  I find that they tend to mix business and personal because while you are giving and receiving you also get to know the participants a little more in depth.  I am often participating in Virtual Assistants Forum because I can find out what the needs of my colleagues are, provide helpful information and participate in a “talk” section that is a little more about those who are members.

There are many avenues of social media and it is not about how many you are signed up for but how much you are contributing.  When choosing media, choose what works for you as a business owner and those you will actually participate in after initially gaining your account.

The biggest thing to remember is that social media is for marketing purposes but it is more about building relationships.  Use them wisely by not doing the hard sell and let those in your networks now that you are an expert in your field.

All the best,

Lee Drozak ~ My Office Assistant