Not everyone needs the same kind of work or the same amount of hours. Custom quotes are available by contacting us. Hours are billed in 15 minute increments after a one hour minimum. You are billed only for the time spent on your tasks.
Retainer Rates
Monthly retainers provide ongoing support at a discounted rate. Retainer fees are required in full in advance of services; payment is due before beginning work each month. Hours that are not used within the month do not carry over to the next month. Additional fees, as outline below, not included and will be billed at the end of the billing month. There is a three-month minimum commitment to qualify for monthly retainer program.
| Getting to Know You (New Clients Only) | 5 hours for the price of 4 (no contract required) | $100 - $140 depending on service level |
| Basic: 5 hours per month | regular rate | $125 - $175 depending on service level |
| Level 1: 10 hours per month | 5% off regular rate | $225 - $315 depending on service level |
| Level 2: 15 hours per month | 10% off regular rate | $337.50 - $472.50 depending on service level |
| Level 3: 20 hours per month | 15% off regular rate | $425 - $595 depending on service level |
Pay As You Go Rates
Rate packages are dependent on the level and services provided. There is no minimum set hours after the initial first hour of service. Please contact us to discuss custom hourly rates for combined service packages.
Hourly rates are invoiced on the 1st of the month with payment due upon receipt of invoice. Invoices must be reconciled in order for work to continue. Invoices will be sent via e-mail or fax at the client’s request and are payable via VISA, MasterCard, American Express, and Discover payments through PayPal or checks via postal mail.
Project Rates
Project rates are invoiced immediately after acceptance of the cost estimate. A 50% payment, of the full estimated amount, is due prior to the start of the project and the remaining balance is due upon completion, before the final project is turned over to the client. An additional charge for rush projects will apply for all services.
*Clients are required to sign a work agreement outlining the scope of work to be performed before the commencement of any project.
Additional Fees:
My Office Assistant completes client projects from a professional which provides the most up-to-date technology and resources to help complete each project. However, some client projects may accrue extra fees for items such as printing paper, ink cartridges, stamps, envelopes, courier costs, long-distance charges (outside the US), travel time and expenses, unique software, and any other office supplies specific to the client’s needs. Clients will be advised of all additional fees outside of the contracted rate and billed additionally to normal pricing fees.
Emergency/Rush Jobs:
Projects which must be completed outside of our normal business hours, weekends and holidays are subject to an additional fee that will be based on the time-frame of the project and the expected turn-around time.
Referrals:
We truly appreciate the word-of-mouth references of our satisfied clients to their colleagues or acquaintances. Clients whose referrals result in a secured contract with a new client will receive a 10% discount off their next invoice! And those clients that you refer will receive 5 hours for the price of 4.
Payment Options:
My Office Assistant accepts VISA, MasterCard, American Express, and Discover credit cards through PayPal as well as checks via postal mail.
Please contact My Office Assistant to contact rates based on your needs and level of service.
