I have been on several forums of late where the topic of customer service has been including at length in discussions. Most of the conversations were about big business and their lack of customer service but what about us little guys (and gals). So I want to share this story.
I have a weekend place that we go to in a very rural area. There is one grocery store in the town and yes it is locally owned. You certainly could travel to other larger areas for the big box chains or even shop before you arrive but here is why I do not.
From the minute you walk into the shop you are greeted by someone, and often times quite a few people including the manager. Everything is fresh, abundant and if they are lacking in an item they will find you an alternative or even special order if that is what you wish. The store is exceptionally clean and bright. And the annoying set the mood to buy music, not there! The pace is casual so I actually enjoy going grocery shopping as I begin my weekend.
There is never a need to wait since all employees are attentive to your needs. And much of the produce and meats are locally grown and butchered. If they can support their neighboring business they do so. And they support the community as well.
Information is aboundant on what is happening in the area from local garage sales, church functions, auctions and charity events. This not only keeps you informed but keeps you in the area so that you don’t have a reason to venture out of the area.
But what I like most is something not to your liking, well they still have the “customer is always right” philosphy. The manager and employees listen and make it right, which I have to say does not happen very often since there really is nothing horrible about their service or products.
Being a business owner, I take special note of these things since customer service is the key to success in the Virtual Assistance industry as well as any other industry. We all need to go the extra mile to keep our clients/customers happy but can you say that you go the extreme.