Not everyone needs the same kind of work or the same amount of hours. Custom quotes are available by contacting us. Hours are billed in 15 minute increments after a one hour minimum. You are billed only for the time spent on your tasks.

Retainer Rates

Monthly retainers provide ongoing support at a discounted rate. Retainer fees are required in full in advance of services; payment is due before beginning work each month. Hours that are not used within the month do not carry over to the next month. Additional fees, as outline below, not included and will be billed at the end of the billing month. There is a three-month minimum commitment to qualify for monthly retainer program.

~For Websites and Other Promotional Services see our package prices.~

For more than 20 hours per month, contact us.

• This is a monthly ongoing service with contracted hours (minimum of 3 months).
• Clients who sign up for the retainer plan receive a discount on their contracted hours as defined above.
• Retainer fees are paid upfront each month.
• Additional hours above the monthly commitment will be billed at the reduced hourly rate.
  

Pay As You Go:

Rates are dependent on the level and services provided.  There is no minimum set hours after the initial first hour of service.  Pay as you go rate is $35/hour for Office Support and $45/hour for Technical/Web.  Three hour minimum deposit required and priority is given to monthly retainer clients.

Hourly rates are invoiced on the 1st of the month with payment due upon receipt of invoice. Invoices must be reconciled in order for work to continue. Invoices will be sent via e-mail or fax at the client’s request and are payable via VISA, MasterCard, American Express, and Discover payments through PayPal or checks via postal mail.

Additional Fees:

My Office Assistant completes client projects with the most up-to-date technology and resources to help complete each project. However, some client projects may accrue extra fees for items such as printing paper, ink cartridges, stamps, envelopes, courier costs, long-distance charges (outside the US), travel time and expenses, unique software, and any other office supplies specific to the client’s needs. Clients will be advised of all additional fees outside of the contracted rate and billed additionally to normal pricing fees.

Emergency/Rush Jobs:

Projects which must be completed outside of our normal business hours, weekends and holidays are subject to an additional fee that will be based on the time-frame of the project and the expected turn-around time.

Payment Options:

My Office Assistant accepts VISA, MasterCard, American Express, and Discover credit cards through PayPal as well as checks via postal mail.

Please contact My Office Assistant to contact rates based on your needs and level of service.